SHIPPING & RETURNS  

SHIPPING POLICY
RETURN & EXCHANGE POLICY

Terms of conditions for the swimwear in stock (bought in the online store)

  • All the UK parcels will be sent Royal Mail Sign For or Tracked / Special Delivery (if value greater than £50)

  • If you have ordered from outside the UK, please note that all the parcels will be delivered Royal Mail Track & Sign, Track or Sign, depending of the type of posting your country provides.

Shipping fees:

UK Domestic - calculated on weight of the product

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Rest of the World

  • Orders up to £20  - postage £10

  • £20 - £50 - postage £15

  • £50 - £100 -  postage £26

  • £100 - £200 - postage £30

  • £200 - £250 - postage £36

  • £250 and up - postage £70

Terms and conditions for custom club swimwear

  • Minimum order for a new design is 20 pieces and for a past design it is 5 pieces;

  • A £20 administrative fee will be added to the cost if the order is less than 5 pieces;

  • For club designs, please make sure that the designs and colours are approved by the committee before the order is placed. (Always confirm the colours only from the fabric colour chart and not from the computer screen);

  • After the order is placed, we will be sending out our invoice which will be due to be paid strictly before the order is dispatched;

  • It takes only 3 weeks to receive your order after the order is placed (depending of the type of delivery needed: DHL Express or Economy);

  • Please note the prices can change without notice, but the prices listed on the website at the time of ordering will be your final prices;

  • Please read the “Instructions and Care for your Swimsuit”, found on the packaging, when you receive your custom swimwear;

Swimwear in stock (bought from the online store)

  • Full refund / exchange given (except postage) for swimsuits with label and hygiene sticker still attached and in NEW condition, within 14 days from our dispatch date.

  • If a return is made after 14 days, but up to 28 days (after dispatch date) a voucher for the value of the product will be issued, to be used within 60 days;

  • No returns accepted after 28 days;

  • Return Address on the website footer below.

  • For sizing please have in mind that these are only guidelines, as different makes have different sizing, see each page. I am happy to measure flat individual swimsuits, so you can compare the sizes to the ones you already own. In my experience, this is quite an accurate guiding for finding the size you require.

Terms and conditions for custom club swimwear

  • Unless manufacturing faults are found, there are no refunds or replacements offered for any of the custom club swim wear (products with club logos or personalised);

PAYMENT METHODS
  • Credit / Debit Cards - provided by Stripe

  • PAYPAL